Souvenirs Vivants operates this website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.
Personal information we collect or process
When we use the term "personal information," we mean information that identifies, relates to, or could reasonably be linked with you. Personal information does not include information that is collected anonymously or that has been de-identified. Depending on how you interact with the Services and where you reside, we may collect or process the following categories of personal information, to the extent permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment method, payment confirmation, and transaction details. Important: we never collect or store your card numbers ourselves. Payment is processed directly by our secure payment provider, Stripe, which alone receives and processes your card data, in accordance with its own privacy policy and PCI-DSS security standards.
- Your photos and videos that you send us to create your memory mini-film, as well as the animated results produced from them.
- Account information including your username, password, security questions, preferences, and settings.
- Transaction information including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
- Your communications with us including information you include in communications with us, for example when you send a customer service inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information about your interaction with the Services, such as how and when you access or interact with them.
Sources of personal information
- Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies.
- From our service providers, including when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How we use your personal information
- Providing, tailoring, and improving the Services — fulfilling our contract with you, processing your payments and orders, remembering your preferences, arranging delivery, facilitating returns and exchanges, and creating a personalized shopping experience.
- Marketing and advertising — sending you marketing communications by email, SMS, or mail, and showing you relevant online advertising.
- Security and fraud prevention — authenticating your account, providing a secure checkout experience, and detecting and preventing fraudulent or malicious activity.
- Communicating with you — providing customer service and responding to your requests.
- Legal reasons — complying with applicable law or responding to valid legal process.
How we disclose personal information
We may disclose your personal information to third parties for legitimate business purposes, including:
- With vendors and service providers who perform services on our behalf (see the detailed list below), including secure payment processing, AI photo animation, technical hosting, marketing communications, and cloud storage.
- With business and marketing partners to provide you with marketing services and advertising.
- When you direct or consent to us disclosing certain information to third parties.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction (merger, bankruptcy), to comply with a legal obligation, or to protect our rights and the rights of our users.
Our service providers
To provide the Services, we work with the following providers, who process your personal information on our behalf, in accordance with their own privacy policies:
- Higgsfield — receives the photos and videos you send us to animate them using artificial intelligence and create your memory mini-film. Your photos are used only for this specific purpose, never for anything else.
- Stripe — processes online payments securely.
- Supabase — hosts our database and the storage of your photos.
- Vercel — hosts our website.
- Klaviyo — manages our marketing email communications, with your consent.
- Resend — sends our transactional emails (order confirmation, sign-in link, etc.).
- Meta (Facebook) — measures the performance of our ads, with your consent (cookie banner).
- Microsoft Clarity — anonymized analytics of site browsing (session recordings, heatmaps) to improve the user experience, with your consent (cookie banner). Sensitive fields like your email address are automatically masked.
These providers may be located outside your country of residence.
Third-party websites and links
The Services may provide links to websites or platforms operated by third parties. We encourage you to review their privacy policies. We do not guarantee, and are not responsible for, the privacy or security of these sites.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.
Security and retention of your information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use insecure channels to communicate sensitive information to us. How long we retain your personal information depends on the need to keep it to manage your account, provide you with the Services, comply with our legal obligations, or resolve disputes.
Your rights and choices
- Right to access/information — request access to the personal information we hold about you.
- Right to deletion — request deletion of your personal information.
- Right to correction — request correction of inaccurate information.
- Right to portability — receive a copy of your information and request its transfer to a third party.
- Managing communication preferences — unsubscribe at any time from our promotional emails using the link included in our emails.
California residents: if you are a California resident, you may have additional rights under California law, including the right to know what categories of personal information we collect and to request access to or deletion of that information. We do not sell or share your personal information for cross-context behavioral advertising in the way those terms are defined under California law. To exercise any of these rights, contact us using the details below.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can act on your request.
Complaints
If you wish to file a complaint about how we handle your personal information, please contact us using the details below.
International transfers
We may transfer, store, and process your personal information outside the country in which you reside, including in the United States, where our company is based.
Changes to this Privacy Policy
We may update this Privacy Policy at any time. We will post the revised Privacy Policy on this website and update the "Last updated" date.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@souvenirsvivants.com, call us at +1 505 397 5550, or write to us at:
- HARV LLC
- 8206 Louisiana Blvd NE, Ste A #7176, Albuquerque, New Mexico 87113, United States
For purposes of applicable data protection law, HARV LLC is the controller of your personal information.